Terms & Conditions

 

General Terms

The b2bmotorbrands.spirit.gr website is a B2B e-commerce store selling premiums holding famous motor brand logos to corporate customer via the Internet (hereinafter referred to as online store or website) created and operated by the company called “SPIRIT INNOVATIONS S.A.”, which is is based in Tavros, Piraeus Street, no. 209, Zip Code: 17778, Greece, is legally represented, with G.E.MI. number: 136696401000, VAT registration number: 084197527, e-mail address: [email protected], e-shop service phone line: +30-210-6101405, and which will, hereinafter, be referred to as the Company.

The online store has been created by the Company in order to provide customers with immediate information about its products, enabling them to remotely place their online order, as well interactive communication with the Company, through commenting and expressing their preference to specific products. In addition, the Company may organize online contests for all its users / customers through the website, the terms of which will be posted on its webpage. In particular, under the general terms and conditions of this contract, the Company wishes to make clear, understandable and comprehensible, in compliance with the principle of good faith and the provisions governing the validity of the legal acts, the terms and conditions under which it trades, in accordance with the Greek legislation.

 

Acceptance of the Terms of Use

Before you enter the online store and browse our webpage, we invite you to consult the following terms and conditions that apply specifically to the use of the Company’s online store located at b2bmotorbrands.spirit.gr.

Make sure you agree to these terms and conditions, as your continued use and browsing on the website assumes and implies your explicit and unreserved consent and concurrence to them. If you do not agree with these terms, then you are responsible avoiding the visit and use of the website, as well as any transaction or use of the e-shop services. Upon entering, you declare that you are an adult and you have legal capacity, and that you are bound to not allow the use of your information and password by minors or persons without legal capacity.

The Company’s fixed aim is to provide the best possible service to our customers. This online store enables all Internet users to be informed immediately about the products offered by our company as well as allow our customers to make purchases electronically.

 

Periodic Changes

Given that the online store expands, updates and improves its webpage and its related products and services, the Company reserves the right to unilaterally modify or renew the present Terms and Conditions of Transactions made through the Website, according to its needs and trading practices. Please check the content of the terms of use for any changes. Continued use of the website, even after any changes, means your unconditional acceptance of these terms.

It is clarified that the change of terms does not include the orders that have already been made.

 

Information & Products Provided

We are committed to the completeness and validity of the information on the available for sale products. The Company, in good faith, is not responsible for and is not bound by electronic data entries made by error / omission in common experience and is entitled to correct them whenever it perceives their existence.

You can get information about each product by following the search instructions listed on the website by selecting the corresponding product, subject to any typographical errors that have escaped our attention or which have occurred without our wish or due to a failure of the webpage for technical or other reasons.

The Company guarantees your timely information on the availability or non-availability of the products at our suppliers’ warehouses, but does not bear any responsibility for their availability. In any case, it must be made clear that the delivery times of your order depend on the availability of the products at our suppliers’ warehouses. In case the product is not available, you will be informed in good time about its unavailability.

 

Selling Product Prices

The prices listed next to each product do not include the corresponding VAT. The Company reserves the right to adjust the prices. The listed prices do not include the shipping cost, if any. The total cost (including corresponding VAT and shipping costs) is confirmed upon completion of the order.

 

Limitation of Liability

The website provides the content (i.e. information, names, photographs, illustrations), products and services available through the site “just as they are”. In no event shall the Company be subject to civil or criminal liability for any damage (whether positive, special or incidental, which may include, but is not limited to, divisive and / or cumulative loss of profits, data, money satisfaction, etc.) a visitor to the online store or a third party related to the operation or not and / or use of the website and / or inability to provide services and / or products and / or information made available by him / her and / or any unauthorized interventions to third parties in products and / or services and / or information made available through it.

The Company is, in the course of its transactions via the online store, not responsible for nor liable to compensate any damage or malfunction resulting from the cancellation of orders, from non-execution or from delay in their execution, for any reason. It does not guarantee the availability of the products displayed in the online store but it updates, based on the available information, the customer concerned about said products’ availability or not and undertakes, in the event of any change in the data, to inform customers in good time about the lack of availability, beyond which point it has no further responsibility.

The Company is not responsible for technical or typographical errors in the characteristics and properties of the products that have occurred inadvertently or due to any interruption of the webpage due to force majeure. Similarly, it is not responsible for any damages, whether positive or negative, whether direct or indirect, resulting from a lack of ability to use the website, as well as errors, interruptions, defects or delays in the operation of the webpage or the transmission of information via the Internet or connectivity failure etc. or for technical problems that may occur to users when accessing and using the webpage that are related to their infrastructure compatibility with it, or any viruses or other harmful features existing on the sites.

 

Intellectual Property Rights

All content of the website, including images, graphics, photographs, drawings, texts, information material, services and products, names, logos and badges of any form of data, software, unless otherwise stated for specific rights of third parties, is intellectual and industrial property of the Company and are protected in accordance with the relevant provisions of Greek and European law and international conventions. Also, anything transferred, relayed or sent through this website constitutes property of the Company, if this is possible and lawful.

Intellectual property is acquired without the need for any further wording and without the need for a contract or a prohibition clause against its insults.

Any copy, modification, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, reselling, hiring, storing, printing, creating derivative works or misleading the public about the actual website provider and its content is prohibited.

The names, images, logos and distinctive features representing the Company and / or its online store and / or third parties affiliated with them as well as their products or services are exclusive trademarks and distinctive features of the Company and / or website and / or the above mentioned third parties and are protected by Greek, Community and international trademark as well as industrial and intellectual property laws. Their use is expressly prohibited without the prior written permission of the company or their legal beneficiary. Third-party products, brand names, trademarks, and features appearing on this website are intellectual and industrial property of said parties, who also bear sole responsibility for them.

Any reproduction, re-issue, uploading, communication, dissemination or transmission or any other use of the Content in any manner or means for commercial or other purposes is permitted only upon prior written permission of the Company or any other legitimate beneficiary of the above copyrights. In any case, the appearance and presentation of the above on this website should in no way be construed as a transfer or assignment of an express or implied license or right to use it.
Any information submitted by users / visitors of this website to the Company through this site is considered as non-confidential information and is not an asset of that user / visitor. Furthermore, the Company may collect limited and necessary information about its commercial activities in general, in the manner and for the purposes stated below.

 

User Liability

You agree and undertake to use the services, information and data of the online store as provided for by law and based on the rules of good faith and business ethics. You agree that you will not use the online store for sending, posting, sending by email or otherwise transmitting any content that is illegal, harmful, threatening, abusive, annoying, slanderous, defamatory, vulgar, obscene, libelous, violating someone else’s privacy, showing empathy or expressing racial, national or other discrimination, as well as content that may cause harm to minors in any way, that is not entitled to be transmitted in accordance with the law or conventional or administrative relations (such as inside information, proprietary and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), that violates any patent, trademark, trade secret, copyright or other proprietary rights of third parties, which contains software viruses, or any other code, file or program designed to interrupt, or cause damage, destruction, or inhibition of the operation of any software or hardware, that intentionally or unintentionally contravenes existing Greek and EU legislation and its provisions, that may impede third-parties in any way, by drawing elements used to collect or store personal data about other users.

You are solely responsible for maintaining the privacy of the username and password of your account. Further, you are solely responsible for the careful use of your account, your typical exit from the account at the end of each use, and for any transaction performed by your account. You have an obligation to accurately check the properties and specific features of the products you wish to order before completing each transaction.

 

Limited license

The website, with the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right of access, use and presentation of this webpage and its contents. This license is not a transfer of title to the webpage and its data and is subject to the following restrictions:

• you must keep on all copies of the webpage and its data, all copyright notices and other proprietary rights, and
• you may not modify the webpage or its data in any way or reproduce or publicly display or distribute or otherwise use the webpage and its data for any public or commercial purpose unless otherwise permitted herein.

 

Links to Third Party Sites

The links that may be included on the website in some cases lead the user to move from it to third-party providers, businesses, etc. These linked webpages are not under the control of the website but by third parties (natural or legal persons), and we do not bear any responsibility for the contents of any such webpage or any link included in an associated webpage, or any changes or updates to such webpages or the terms of protection of personal data that they follow. We are also not responsible for Internet broadcasts or for any form of transmission received from any linked webpage. We provide these links on the website only to facilitate the use of this website. Their use is not obligatory for the visitor / client and the fact that they are taken on the website does not imply that we approve or accept their content.

 

Security Policy & Cookies

 

Privacy

The management by the company and the protection of the personal data of the users / visitors of this website are governed by the relevant Greek and European legislation, this Privacy Statement and the following terms. By stating your details in writing, you consent to their collection and processing to the extent strictly necessary to achieve the purpose of their collection.

This website designed its webpage so that its users can visit it without having to reveal their identity unless they wish. Any user can browse this site without giving any personal information. The cases we will need some of your personal data (name, e-mail address, product shipping address, telephone, etc.) are, in general, for you to process your order, subscribe to our website and / or send an e-mail to [email protected].

In order to achieve your best service, it is important that you understand that you must provide us with specific information that is preserved by us. The information you have voluntarily given us is used by the Company or its affiliated companies (Collaborating Bank, postal company) to support, promote and execute your transaction through this website in order to have immediate and effective communication with us, to provide answers to your specific queries and finally to serve and execute your orders. The information collected by this website through the webpage is also designed to measure its number of visitors, to define customer requirements for more products, to provide personalized services and to export anonymous statistics and to facilitate transactions with Company. This website does not distribute to any other organization or affiliate that is not linked to this site itself the e-mail addresses, or any other information related to its users / clients.

This website collects four types of information about users:

1. data that the user gives us when registering as a customer,
2. information that the user gives us in order to execute his order from this website,
3. information that the user gives us to participate in competitions held from time to time,
4. data that the user gives us when connecting through another platform (ios, android, Facebook, Google).

When completing any order form on our website, you will be asked for the name, address, postal code of your area, your e-mail address, your phone, shipping – delivery information on the order, billing details, credit card details, way of payment of the order, etc.

We make use of the information you provide to us during the electronic submission of the form in order to contact you about:

• the delivery of the order at the location you wish and indicate to us,
• to confirm and identify your details in all the necessary circumstances and
• receiving gifts after a contest draw.

We also use this information, with your consent, to contact you about:

1. new or alternative products offered by this website,
2. special offers and any upcoming or ongoing contests,
3. the adverisement and promotion of our products remotely,
4. market research.

You have the option to choose whether or not to receive such communications from this website by sending your request via e-mail to [email protected].

Your personal information in extremely rare and special cases may also be disclosed to companies affiliated with the Company in order to support, promote and implement your business relationship with us, but always under conditions that fully ensure that your personal information does not undergo any illegal processing.

Every order processing requires the collection of personal information, for delivery or booking of an order. Also, the use of a credit card is in every case protected. Any document certifying and declaring your identity remains strictly confidential and is handled only by the department of the e-shop responsible for such affairs. Your submission of your personal data means that you consent to such data being used by the employees of the online store for the reasons outlined above.

This website requires its employees and website maintainers to provide you with the security level mentioned in this Privacy Statement. In no other case, may this site share your personal information with others without your prior consent, unless required by law and then only to the competent Αuthorities. Please be aware that under certain conditions, it is permitted or even obligated by law or by court order, to collect, use and disclose your personal data collected online without your prior consent.

The holder and the person responsible for processing the personal data gathered in the above manner and the file created for the above purposes will be the Company, whose registered office will where the above file is located. Interested persons can contact the office by e-mail / by clicking on the link [email protected] and by phone at +30-210-6101405, Monday-Friday 10:00-17:00 (excluding official holidays).

The recipient of the personal data you provide will only be the Company, which may forward it to affiliated companies for the purposes of functional and computerized service of your dealings with you as well as for statistical and historical reasons. Once you have completed the relevant scope and have consented to the sending of informational and promotional material to you, the Company may, upon your briefing, communicate your personal data to third parties for the promotion of the products they offer, as well as to companies conducting market research or other similar activities.

As users / visitors who have disclosed their personal data to the company, you have the following rights:

1. The right of access to the data concerning you and held by the Company.
2. The right to information on all personal data concerning you, as well as their origin, the purposes of their processing, the recipients or the categories of recipients, the processing pogression during the period starting from your previous update or notification, the logic behind the automated processing, as well as the occasional correction, deletion or blocking of data whose processing does not comply with the provisions of Law 2472/1997.
3. The right to object to the processing of your data.
4. The right to temporary judicial protection.
5. The right to revoke your consent to collect and process your personal data at any time without retroactive effect. For our part, we comply with all our statutory obligations. You have the right to revoke at any time the sending of informational and promotional material. In order to exercise the right of objection provided by Greek Law 2472/1997, you must ask the Website Editor in writing for a specific action concerning your personal data, such as correcting, temporarily not using, binding, not transmitting, or deleting them.

If you personally communicate your personal or sensitive data through this site directly to third parties, it is your responsibility to investigate the terms of such data protection by those third parties. You acknowledge that the Company has no responsibility for such disclosures and for the subsequent use of such data by other persons. Similarly, the Company is not responsible for any disclosure by users / visitors of this website of personal and / or sensitive third party data through the website without the prior consent of the data subject concerned.

As a user / visitor, you guarantee the accuracy and authenticity of your personal data that you submit to the Company, as well as your right to submit such data.
The credit card details are not stored in the Company’s storage media during the transaction but are recorded directly in a secure environment of the partner company Vivawallet. The Company opposes the collection of personal data of minors and is not intended to collect or process data of these persons.

This site works in accordance with applicable Greek and Community law and keeps your personal data secure for as long as you are registered with a service, which is deleted after any termination of the transactional relationship with the Company.

 

Accepting the Privacy Protection Procedures applied by the Current Website

If you use this website, you accept and consent to this Privacy Statement as well as to the terms and conditions of use of the website communicated through it.

 

Cookies

Cookies are small files that are sent for storage from our Company’s “server” to your terminal equipment, mostly for the purpose of communicating with us your browser’s data, and are stored on the user’s computer. “Temporary cookies” are cookies that are automatically deleted when you close your browser while “persistent cookies” remain stored in your terminal equipment until their predetermined time limit is reached.

This website uses cookies to provide you with information and better services (user multi-choice mode, frequent user recognition, easy access to the website, data collection and site content improvement, order status update, personal settings, storage of items in the cart or in the reminder list between two visits, etc.) as well as to get your orders done in the most effective way. Cookies do not cause harm to users’ computers, or to the files stored on these computers, and on any site exit they are automatically deleted.

This site uses “temporary cookies” for the following purposes: – To automatically recognize you as a registered user after logging in or to browse secure subpages. – For your automatic identification when making purchases and which are necessary for the normal operation of the “electronic cart”

Furthermore, we use “persistent cookies” for the following purposes: – To improve the performance of our site. – To personalize your interface and personalize the operation of our website. – To provide online content corresponding to your choices and interests. – For the “Remember me” feature.

This site uses its own cookies only and does not use any cookies from third parties. Indicatively, we do not use cookies of online advertising companies to capture the consumer behavior of our users.

All data that we collect from cookies is processed and stored exclusively in the form of anonymous statistical data and does not bear any direct connection to your person. Also, this site does not engage in any sale or trading of data that is collected in this way.

If you do not want information tο be collected through cookies, you can configure your web browser through appropriate browser settings to delete existing cookies on your hard drive and choose to either automatically reject all new cookies, or to ask each time a cookie is going to be installed on the computer’s hard drive, if you want to discard it or accept it. However, you must be aware that choosing to reject cookies will make it harder or impossible to use the parts and services of this site, since cookies are absolutely necessary to ensure that this website is functioning properly and seamlessly.

For more information, look for your browser’s online help.

 

Correction, Modification or Deletion of Information

This website allows you to correct, change, add or delete data and information that is registered with it. If you choose to delete a piece of information, the site will act to delete this information from its files directly. For your protection and security, this site will try to make sure that the person making the changes is actually the same person as the user. In order to access, change or delete your personal data, to report problems with the operation of the website or to make any inquiries contact us, either by phone at +30-210-6101405, Monday-Friday 10:00 -17:00 (excluding official holidays) or via e-mail at: [email protected].

Changing or correcting your personal information can also be done through your account registration page. Please keep in mind that we will do our utmost to protect your personal data, but protecting your password on our website also depends on you.

 

Secure Transactions

We recognize the importance of safety for your Personal Data and your electronic transactions and we take all the necessary measures, using the most up-to-date and advanced methods, to ensure maximum security. All information relating to your personal information and your transactions is secure and confidential.

Encryption

Encryption is essentially a way of encoding the information until it reaches its recipient, which will be able to decode it using the appropriate key. This site uses Secure Sockets Layer (SSL) technology for secure online trading as long as you are logged in with your username and your personal password. This particular Secure Sockets Layer (SSL) protocol is today the world standard for web site certification. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sender software and decrypted by the receiving software, thereby protecting personal information when transferred. In addition, all information sent under the SSL protocol is protected by a mechanism that automatically verifies whether the data has been changed during transport. Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, and Safari browsers support the SSL protocol and are suggested to be used to link to this site.

Customer Recognition-Personal Security

Additional personal security is the username and the personal password that you give when you join this e-shop. This way every time you use them, they give you access with absolute security to your personal information. You are given the option to change your password and your e-mail address as often as you like. The only person who has access to your information is you through the above codes and you are solely responsible for maintaining the secrecy of your password and hiding it from third parties. In case it is lost or compromised, you must immediately notify us, otherwise we are not responsible for the use of the password by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily detectable passwords (such as phone number, date of birth). We also recommend that you use not only letters and numbers but also symbols during password creation. Finally, we remind you that credit card details are not stored in the company’s storage media during the transaction but are posted directly to a secure environment of the affiliated company that has undertaken the clearing of card payments.

 

Order Submission Process

 

Product Purchases – Order Placements

Each order designated delivery is within Athens metro area. If a customer wishes to have the ordered products delivered outside Athens metro area, then the Company can either delivery them at a location (within Athens area) that is instructed by the customer, e.g. a forwarding company, or let the customer arrange to have them picked from Company premises/warehouses by a courier or forwarder of his choice and paid by him / her.

In accord to Greek Civil Law provision each site user is eligible to place an order as long as:

1. is legally capable and
2. has not been placed under legal support by court of law.

Orders can also be placed by legal representatives of corporate entities. The company reserves its rights to request confirmation by the supervisor or guardian of any orders made by legally incapable persons.

When purchasing and completing the order, you are guided step by step through the system’s automatic instructions.

In order to be able to order, you must be registered and signed in as a member of this site.

If you are not a member, click on the link [Login/Register] on the site’s home page to create a user account (registration). Fill in the customer registration form entering an active e-mail account, a strong password of your choosing your choosing, as well as the personal information and company information on the fields provided. The e-mail you enter must be existent and active, as all our communication will be through the e-mail you have entered upon your registration. You must also tick the appropriate boxes to agree to our [Terms and Conditions] and [Privacy Policy]. Finally, press the [Register] button to create your account.

Once your information has been received and verified, your new account will be activated allowing you access to our product prices along with the ability to place orders. You will be notified of your account’s successful activation via e-mail at the address you specified during said account’s creation.

Each time you wish to sign in, you must enter the e-mail with which you have registered and the current password. If you have forgotten the password, you can retrieve / change it by asking the system to send a password recovery message to the e-mail you have been registered with.

 

Order Process

On every e-shop page and next to each product available for purchase, there is the [Add to cart] button and possibly a choice of size and color, if required. Navigate to our online store and add to your cart the products you want to buy.

When you have finished adding products, go to your cart by clicking the button with the corresponding icon. In the shopping cart form you can:

• Remove products.
• Modify the quantity of each selected product.

To proceed with the order, press the [Proceed to checkout] key, so you will be prompted for the following details:

• Your first and last name.
• The name of your company.
• The billing address.
• A contact e-mail.

As a signed in member, the above details will be automatically filled in based on the information you have entered in your account profile. You may also fill out the [Additional information] field with special notes regarding your current order, e.g. special notes for delivery (forwarder, courier or public transport company).

In the next step, you will be able to review the billing details of your order.

Afterwards, you are asked to select the desired Payment Method with available options as shown below:

1. Bank account deposit (you will be able to see the available bank accounts of the Company).
2. Open credit as long as your company is granted this option.

Depending on the payment method you choose, the form is updated and the corresponding information and fields are displayed.

To complete the order, you will be prompted to accept the terms of use and privacy policy that we recommend you read before completing your order by clicking on the hyperlinks [terms and conditions].

Upon completion of the order, a message will be emailed to you confirming receipt and acceptance of your order. All prices exclude V.A.T. and all orders are placed provisionally as they are subject to stock availability. We will revert the soonest possible with confirmed quantities so that you can finally confirm your orders. Moreover, for orders equal or larger than 20.000EUR, certain extra unit price discounts may apply. In such cases, upon reception of your order, we will revert the soonest possible with a tailor-made DDP/CFR offer. Finally, order confirmation has to be made within 24 hours from our quantity/price confirmation.

Once the Company accepts your order and verifies the order’s payment in full via the payment method you have chosen, then the Company will proceed with the order fulfillment, which under normal circumstances will take 2-3 weeks.

The selling price of the products is the price that is valid when you send your order and is accepted by the Company. Subsequent change, i.e. until the delivery of the products, does not affect the pending order and its terms.

If you do not receive an order confirmation email or confirmation via telephone, it is your obligation to notify us without delay as there may be a problem with your contact details. The Company does not bear any responsibility in case you have incorrectly entered your contact detail, so that we can not communicate with you.

As your order progresses and as long as you are logged in as a member of the site, you can visit the “My Orders” section to get information on the progress of your order. The stages of order progress are the following:

• On Hold: When the (provisional) order has been submitted and has not been processed by the Company.
• Await confirmation: When the quantities/prices are verified by the Company and the order is waiting for Buyer’s acceptance.
• Await payment: When the Buyer has accepted an order for which bank/swift transfer is set as a payment method and the Company’s bank account has not been credited.
• Processing: When the Buyer has accepted an order for which open credit is set as a payment method or has paid via bank/swift transfer in case of
• an order for which bank/swift transfer is set as a payment method. In this stage the order is in the process of dispatching the products.
• Completed: When the dispatch of the products has been completed.
• Dropped: When the order has been canceled by Spirit Innovations.
• Cancelled & Settled: When the order has been declined by the Buyer instead of confirming it, or when the order has been dropped by Spirit Innovations and the money back process has been completed.

In the event of any problem we shall be contacting you using the contact details you have given to us.

 

Payment Methods

 

Bank Account Deposit

The customer-buyer can pay the cost of the ordered goods plus any additional charges and overheads as a deposit to the following bank accounts.

Bank: Alpha Bank
Bank account: 277-00-2002-004623
IBAN: GR87 0140 2770 2770 0200 2004 623
Beneficiary: SPIRIT INNOVATIONS S.A.

Bank: Eurobank
Bank account: 0026.0205.72.0200450760
IBAN: GR15 0260 2050 0007 2020 0450 760
Beneficiary: SPIRIT INNOVATIONS S.A.

Regardless of whether the payment is made at a bank branch or via e-banking, the customer has to deposit the whole order amount and the agreed additional charges and overheads and moreover has to enter in the “Reason to Beneficiary” field his/her name and the order number.

The proof of payment must be sent via email to the following address: [email protected].

The payment is expected to be verifies within 2-3 business days after the payment and afterwards the available products will be shipped.

The customer is the sole responsible for correctly registering the bank account number and the Company shall not assume reponsibility for any errors.

 

Open Credit

Open credit is available as long as your company is granted this option.

 

Shipment Terms

 

Charges

Any shipping charges are mentioned on the cart and checkout pages.

 

Delivery Place and Lead Time

For orders below 5.000EUR goods are delivered ex-works Athens, Greece. Following any order and as soon as the order amount is fully settled (if open credit is not granted) we will notify you when will the ordered goods available at our warehouses. As soon as the goods are available at our warehouses you may send a courier or a forwarder to pick them, or alternatively you may declare (in order comments area) the forwarding agency, or public intercity transport agency within Athens metropolitan area to which we can deliver the goods. The customer is solely responsible for the delivery of goods from our warehouses to his/her premises. All goods are being checked before leaving our warehouse in terms of full cartons.

For orders equal or larger than 5.000EUR, we may ship the goods free of charge at your final destination under DDP terms for EU destinations or CFR terms for non-EU destinations.

 

Packing

The products to be shipped are packed with the greatest care and comply with all relevant regulations.

 

Delivery of Products and Services General Terms

The Company reserves the right to modify the terms, conditions and shipping prices at will and without prior notice. It is nonetheless required to inform its prospective customers of these changes by reviewing these terms of use of the online store.

 

Returns Policy

The Buyer may only withdraw from the sales contract in the case where defects are found in the product. In this case, the Buyer must inform the Company within 14 (fourteen) calendar days of receipt of the product by sending images showcasing the product defect along with a written notification of his request to the Company at [email protected] or by faxing at 210-6101407. The following terms and options are applicable:

 

Right of Product Refund & Return

In the case of defects in the product, the Buyer has the right to return the product he has purchased and delivered to him within 14 days of the date of receipt. A prerequisite for the validity of the withdrawal is that the product has not been used, it is in its original packaging and is accompanied by all the necessary documents proving the transaction.

The Buyer is required to provide images adequately and clearly showcasing the product defect via email to [email protected]. In parallel, as a means to facilitate the process it is recommended to fill-in the electronic form that is shown here and to send it either via email to [email protected] or via fax to 210-6101407. Any charges incurred for the product(s) return due to defects found in the product are borne by the Company.

In particular, the terms governing the return of a product are the following:

• The defective product must be returned within 14 days of the date of receipt.
• The packaging of the product must be in its original condition.
• The returned defective product must not be used nor subjected to material damage.
• Return costs are charged to the buyer unless actual defects are found.
• In the case where the product to be returned is received by the Company without prior payment of the shipping costs, these costs are withheld from the refundable amount.
• The purchaser must also attach all the documents required by the law in order to allow the sale to be cancelled.

In the event that these conditions are not met, the product will not be received by the Company and will be returned to the sender at the customer’s own charge.

 

Return Clearance

Upon returning the defective product and receiving it from the responsible customer support department, the Company undertakes ther reponsibility to replace the product with another similar and new one (replacement).

In any other case, the amount initially paid by the client is credited to his/her account and the reimbursement procedure is followed, as described below.

 

Reimbursement

In the case where for any reason the replacement of the defective product (by another identical or different) is not feasible, the amount of money spent on the canceled order may be refunded. The way of return is determined in consultation with the responsible department.

 

Withdrawal Policy

Both the right of change and the right to return the product refer to the whole of the purchased product and can not be exercised only on part of it (e.g. accessories accompanying the product).

 

Other Terms

 

Visit – Social Networking

The website can provide you with the choice of interacting with social media. These features can allow access to and / or connection to your social networking accounts. We do not control these social services and your profiles on them, and we can not change your privacy settings in these services or set rules on how to use your personal information in these services. The operation of these applications is governed solely by the terms of use of these social networking services, which are beyond our sphere of responsibility.

 

Sending Newsletters

The Company and the website may provide, by submitting your name and e-mail address information, information about new products available on the market and other offers, etc. with the sending of promotional and informative messages to your email address, either periodically or on a case by case basis.

The site will not misuse the above service. If you do not wish to receive newsletters anymore or wish to completely unsubscribed from the Company’s newsletter, you can tell us by using the contact form of the e-shop, or via the unsubscribe link in previous newsletters.

 

Submitting a Complaint

For any case that you have not been satisfied with the fulfillment of the order or for any other reason concerning the website, you have the right within 10 (ten) days of the presentation of the problem submit a complaint through the hyperlink of the site’s contact form. Your complaint will be examined and within ten (10) days you will receive a response via your email. We retain the right to ask for clarification, in order to resolve the issue.

 

Applicable Law – Jurisdiction

This Convention is governed by European and Greek law, in particular the statutes governing issues relating to electronic commerce, distance selling, copyright protection and consumer protection. For any dispute arising out of the use of the Services or the interpretation or application of these Terms of Use or for any reason whatsoever between the User and the Company, the applicable law is Greek law and the case falls under the jurisdiction of the courts of Athens. In the event that a dispute arises as to the present terms of use between the user and the Company, the former is required to contact the Company within 10 (ten) days of the occurrence of the relevant events before commencing any legal action.

 

Miscellaneous

Failure to exercise any of the Company’s rights under these terms and conditions shall in no case imply surrender of such rights. The original copy of these Terms of Use and Operating Rules is the document in the Greek language. This is the official English translation provided by the website. In case of discrepancies, refer to the version of the text in the Greek language.